Job Position: Operations Cadets Learnership
Location: Century City, Cape Town
Closing Date: 09 May 2023
Reference No: SPG230425-1
Job Advert Summary
Spur Corporation, headquartered in Cape Town, is a rapidly expanding multi-brand restaurant franchisor. Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, and Nikos Coalgrill Greek are the group’s current brands.
To retain an extraordinary talent pool, the organization strives to create a fantastic place to work by establishing a collaborative and inventive performance-based culture that allows each individual to succeed on his or her own Spur Corporation journey. Spur Corporation’s workers are passionate and purpose-driven individuals who are building outstanding businesses.
They support the group’s endeavors and operational activities with their dedicated service and expertise, providing a great return on investment to all shareholders. A job with Spur Corporation allows an employee to develop, learn, grow, and realize their full potential.
A Learnership position has become available at Spur Corporation’s Century City and Woodmead offices. The Learnership will last 12 months, during which time you will get practical experience across all Spur Brands as well as academic experience in a generic management qualification- NQF 5.
Duties and Responsibilities
Franchisor Profitability
- Attend Operations meetings to review status reports and action plans for increasing store turnover and standards.
- Attend follow-up meetings in accordance with the minutes.
- Offtakes of branded products and Central Kitchens are monitored.
- Ensure that debtors are collected on time.
- Ensure that declarations and turnover lists are collected on time so that correct turnovers may be checked.
- Guarantee that all appropriate in-store strategic intent is in place and that follow-ups are conducted to guarantee maximum turnover.
- Ensure that all franchisee fees and advertising levies are collected and paid on or by the 15th of each month.
- Ensure that monthly financial assessments (income statements) are performed and that written advice on increasing net profit is provided.
- Assist store/area managers in compiling budgets and cash flows (daily/weekly/monthly).
- Ensure that all essential in-store initiatives, such as marketing plans, monthly and weekly overhead budgets, and management incentives, ASPH tactics, personnel and casuals, and stock turn ratios, are in place.
- Spend considerable time with area managers and in stores to identify and correct problematic food cost/overhead procedures.
Protect the investment of the franchisees through proactive activity and maintenance of high standards.
- Implement ongoing strategic intent follow-ups.
Ensure that the monthly quality and hygiene report, as well as the ‘C’ follow-ups, are completed within 10 days. - Ensure that monthly service evaluations and ‘C’ follow-ups are completed within 10 days.
Management, casuals, and staff are trained using materials available to the Operations manager, such as DVDs. - Attend bi-monthly management meetings with owners and management to identify improvement action plans.
- To identify the source of a problem in a store, use methods such as casual and management testing.
- When necessary, arrange for mystery shopper reports.
- Help retailers with post-training evaluation.
- Visiting stores to inspect product quality, service, and hygiene, and to assist as necessary.
- Opening, 11:00 a.m., 17:00 p.m., and closing processes must be demonstrated and followed up on.
- Plan Q-pro audits for troubled stores.
- Implementing three (3) to six (6) month marketing strategies.
- Ascertain that the R&M requirements are adequate.
Area Management
- Plan training for new franchisees, employees, and management.
- Assist in the establishment of new stores.
- Assist with regional renovations, revamps, and technical standards.
- Ascertain that the Training Centre has an adequate number of delegates.
Secondary Functions
- Handle consumer complaints as soon as possible.
- Make certain that all promos and promotional materials are available in-store.
- Gather leasing agreements.
- Gather franchise agreements.
- Gather customer service cards.
- Extranet/Intranet information should be updated.
- Maintain the accuracy and organization of all Head Office files and administration.
Discretionary Authority
- Provide a grade for the operations assessment.
- Provide a service evaluation grade.
- To handle operational issues in the store, call a meeting of the Regional Heads and Directors/ COO.
- Enforce our company’s choice of buyers and suppliers.
- Franchisees should provide profit and loss statements.
- Negotiate changes.
- Implement strategies to strengthen the brand’s and franchisees’ positions.
- Convert 30-day stores to COD accounts at Vector.
- Request an audit from Q-pro for the following:
- Hygiene audits that failed
- Inadequate operational standards
- Require retraining of store management/casuals/staff.
- Set up mystery shopper reports.
- Make a list of repairs and maintenance issues and make sure they are completed before the deadline.
- Discuss the viability of branded items.
- Prepare Franchise Agreements for signature.
Minimum Requirements
- Matric/Grade 12.
- A degree in Operations Management or Hospitality Management would be advantageous.
- You must have a Code 8 driver’s license. (Essential)
- You must be between the ages of 18 and 30.
- Experience as a retail operator or in an existing area management position.
- 3 years of restaurant senior management or other restaurant business experience is preferred.
- MS Word, Excel, and PowerPoint on a computer.
- Have great self-discipline and time management skills.
- Ability and willingness to travel extensively.
- Outstanding work ethic.
- Coordinate with a large number of stakeholders.
Skills and Competencies
- Making a decision and taking action
- Working with Others
- Observing Principles and Values
- Relationships and Networking
- Persuasion and Influence
- Information Presentation and Communication
- Reporting and writing
- Studying and researching
- Organizing and Planning
- Meeting Customer Expectations and Delivering Results
- Instructions & Procedures to Follow
- Managing Pressures and Setbacks
- Commercial and entrepreneurial thinking
Click the Apply button below to apply for Spur Operations Cadets Learnership