Apply for OneCart Customer Support Agent
Job Position: Customer Support Agent
Location: Sandton, Gauteng
Closing Date: Not Specified
Job Type: Contract
Job Description
OneCart is searching for dedicated Customer Support Agents to join their team. Be a part of a dynamic team that promotes innovation.
The role’s primary tasks include acting as OneCart’s voice and responding to customer calls, emails, and social media posts in real time.
You must be calm in the face of chaos, sympathetic and sensitive, and possess a strong sense of empathy in challenging situations. Our customer care representatives are dedicated to assisting clients and addressing their inquiries via phone, email, and chat platforms.
Requirements
- Customer service experience (1 or more years).
- Grade 12
- A tertiary degree in a related discipline is preferred.
- Proficient computer skills in Microsoft Outlook, Word, and Excel, or equivalent Google products.
- Must be shift-flexible, including one weekend day.
Skills And Competencies
- Excellent phone etiquette
- High tolerance for stress, complexity, and change
- Dependable and punctual with time management skills
- Strong writing skills and impeccable attention to detail
- Demonstrates empathy and the ability to take initiative for the customer
- Strong problem-solving skills with the ability to creatively resolve difficult situations
- Capable of quickly learning web-based user support applications
- Comfortable in a fast-paced environment with rapid change
- High degree of comfort and familiarity with smartphone applications (iPhone and Android).
Click the button to apply for the OneCart Customer Support Agent