Apply for International Workplace Group Virtual Receptionist
Job Position: Virtual Receptionist
Location: Remote
Closing Date: Not Specified
Job Purpose
The Virtual Receptionist Agent functions as a receptionist-on-demand or virtual assistance solution for our IWG clients. These clients may have actual office space or contracted services at any of our IWG sites. Many firms do not require a “dedicated” front-desk resource.
When the phone rings at their business, they require an eloquent, professional, and warm personality to route the calls. Finally, the activities and services supplied by the Virtual Receptionist serve as the spark for a positive customer engagement on behalf of our clients. In this case, we serve as a remote extension of their firm and a cost-effective means of managing their expenses.
Key Responsibilities
- Handle inbound calls and other forms of communication (such as email).
- Work efficiently and effectively in accordance with corporate policies and rules, achieving positive results on our key performance measures (customer satisfaction, productivity, and deal volume).
- Record notes accurately and clearly in all applicable systems.
- Perform any other tasks that may be assigned.
Requirements
- Fluent in English.
- Ability to type 40 words per minute.
- Effective written and verbal communication skills.
- Professional telephone demeanour.
- Maintain a consistent and professional level of service throughout.
- Excellent attention to detail.
- Self-starter, independent thinker with the capacity to operate autonomously after training.
- Professional communication abilities.
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