Hollywoodbets: VIP (Security) Officers

Job Position: VIP (Security) Officers

Location: Phoenix, KwaZulu-Natal, and Cape Town, Western Cape

Closing Date: 26 May 2023

Hollywoodbets is looking for VIP (Security) Officers. Applicants must have Grade C,1 – 2 years of Security experience, and be Registered with PSIRA.

Job Description

Being an officer of the Hollywoodbets Purple Team allows you to be a part of one of South Africa’s most successful tales. Hollywoodbets has developed from humble beginnings in Durban to become a major brand across Africa and the United Kingdom. That’s only the beginning. Our brilliant team is on a quest to expand our global footprint, ready to face any challenge since at Hollywoodbets, the sky is not the limit. Join our Team and let us strive for the stars.

We currently have an excellent opportunity for a VIP (Security) Officer. Do you believe you have what it takes to become our next Purple Star?

The successful candidate will be in charge of developing and sustaining a safe patrolling activity. The VIP (Security) Officer is responsible for preventing loss and theft and reporting any irregularities or suspicious behavior.

With Hollywoodbets, You Will:

Innovate and create as part of a genuine, like-minded team ready to achieve success.
Accept challenges and the exhilaration of working in a thriving, fast-paced industry.
Grow your career by taking advantage of our development initiatives and culture.

Requirements

Grade C.
1 – 2 year’s Security experience.

Registered with PSIRA (Private Security Industry Regulatory Authority).
Having a Valid driver’s license will be advantageous

What You’ll Do For The Brand:

A VIP (Security) Officer must be present 15 minutes prior to the Branch’s opening.
In the presence of the VIP (Security) Officer, the Branch Manager or Senior Team Leader will open the Branch.
The VIP (Security) Officer must conduct a perimeter sweep before the Branch opens.

Before the Branch is opened, the VIP (Security) Officer must inspect the premises for any suspicious movements.
The VIP (Security) Officer must be exceedingly cautious and aware of their surroundings at all times prior to the Branch’s opening and closing.
Once the Branch is open, a VIP (Security) Officer must undertake a floor walk to ensure that everything is in order.

Before the Branch Manager or Senior Team Leader can continue with their daily inspections, the VIP (Security) Officer must validate that all observation checks have been performed.
One VIP (Security) Officer must be positioned away from the door during opening and closing, observing his or her colleague and checking for any risk.
Patrolling should include both inside and outside the Branch door, as well as any back areas and parking spaces.

During shift changes and equipment handover, ensure that all two-way radios are fully charged.
Charge the batteries overnight so they are ready to use at the start of your shift.
Ensure that all panic buttons and two-way radios are in good working order and stored safely.

In the event of an emergency, VIP (Security) Officers must carry their panic buttons, two-way radios, and earpieces to ensure open communication and ease of access.
The VIP (Security) Officer assigned to the searching zone must utilize the scanner to search all visitors, including team members, who enter the Branch.
Ensure that the Branch door or gate is always maintained closed in the search zone.

VIP (Security) Officers are not permitted to conduct cross-gender scans on guests entering the Branch.
Only male VIP (Security) Officers may scan male guests; female VIP (Security) Officers may scan female guests.
VIP (Security) Officers must guarantee that female baggage is searched with a stick. Male guests are not permitted to carry their own luggage.

The VIP (Security) Officer is responsible for directing traffic on our property, ensuring the free flow of foot traffic, and controlling the number of vehicles entering and exiting the building.
At the end of the day, the VIP (Security) Officer must minimize entry by sliding close one door to ensure security and reduce high risk.
Hollywoodbets VIP (Security) Officers are required to attend Branch Meetings when alerted by the Branch Manager.

Guest Service:

First impressions are everything.
VIP (Security) Officers are on the cutting edge of Hollywood.

The VIP (Security) Officer is the guest’s first point of contact.
Make a good first impression by greeting the guest with “Good day, and welcome to Hollywood.”
Always strive to give excellent guest service by remaining friendly, helpful, polite, and respectful.

Proactively resolve visitor problems and ensure that guest feedback is presented properly and effectively.
Create a guest-centric culture inside the Branch and uphold the “service with a smile” mentality at all times.
Always treat our guests with respect and maintain a positive attitude.

When guests leave the branch, the VIP (Security) Officer should wish them a happy evening or night and invite them back. “Goodbye, Sir; please return.”

Compliance:

VIP (Security) Officers must be outfitted in full Amadoda uniforms with name badges before the start of their shift. (Only black shoes, black socks, and white vet).

Scan all visitors to the premises, including team members.
Be aware of guests leaving the Branch; note if they came in with something you noticed and are leaving without it.
No baggage are permitted in the premises.

No weapons or firearms are permitted on the premises (save for official law enforcement officers).
No one under the age of 18 is permitted on the grounds.
If you’re dealing with a problematic customer, alert your coworkers and hit the emergency button before the situation spirals out of control.

Alcohol is not permitted on the premises of branches that do not have a liquor license.
No team member is permitted to place credit-bets.
On-duty VIP (Security) officers are not permitted to wager with Amadoda.

On-duty VIP (Security) officers are not permitted to use the Limited pay-out machine.

Code of Conduct:

You will not sit or recline, use your cell phone, or eat while on duty.

On-duty smoking is prohibited.
You will not report for duty if you are intoxicated.
You will not withdraw your post. This could result in disciplinary action being taken against you.

You are not permitted to sleep while on duty. This will result in disciplinary action being taken against you.
While at your post, you will not engage in informal interactions with friends or other team members.
You will not take the guest’s tips.

Values: