Job Position: Customer Care Support
Location: Pretoria
Closing Date: Not Specified
Reference No: CCS02
Company: Growthpoint Properties
Growthpoint Properties invites people with frontline, customer services, or receptionist experience to apply for Growthpoint Properties Customer Care Support.
Job Purpose
The incumbent will serve as a point of contact for clients who require assistance or information, as well as assist consumers with complaints and inquiries. Maintaining a record of all customer contacts and transactions.
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Duties and responsibilities
- Customer service and reception responsibilities include communicating with consumers at a busy kiosk.
- Tracking customer and renter complaints
- Answering the phone, screening, and forwarding calls to other staff members, and offering basic information to callers
- Gift Voucher Sales
- Record telephone messages
- When necessary, relieve the receptionist.
- Handling customer/client inquiries and establishing a professional engagement to resolve issues.
- Serving as a point of contact for clients who require assistance or information
- Understanding client’s needs and providing individualized solutions by recommending activities and facilities supplied by the organization
- General office responsibilities such as filing, photocopying, and so on.
- Assist with the compilation and recording of monthly revenue.
- Continuous monitoring and reporting of day-to-day operational difficulties
Requirements
- Minimum Matric plus 2 years of frontline/ customer services/receptionist experience
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Competencies and Skills
- Excellent oral and written communication skills (a must).
- Good interpersonal skills.
- Excellent computer skills, particularly with MS Office and Excel
- Proven track record of client liaison
- Impeccable telephone etiquette
Working conditions
- The nature of this position is quite flexible, and it will not be confined to the duties listed above.
- The incumbent will be expected to work alternate weekends (Saturdays and Sundays) and will have two days off (Monday and Tuesday) the following week.
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