Job Position: CCTV Operator
Location: South Deep – Westonaria
Closing Date:16 April 2023
Ref No: G4S/TP/1203080/222877
Job Introduction
G4S Secure Solutions (SA), a leading provider of integrated security management systems, is looking for a CCTV Operator to work at our South Deep Mine in Westonaria and report to the Contract Manager.
The successful incumbent is a self-starter with a proven track record of adhering to company policy, implementing best practices, and exercising sound judgment in pursuit of the achievement of the organization’s goals, as well as understanding the role that CCTV Operators play within a successful business unit.
The incumbent will be expected to be results-oriented and to live the organization’s values. A minimum of two years of experience in similar work is required for the role. Experience in the relevant industry would be desirable.
Responsibilities
Provide excellent system monitoring and activation reporting.
- Monitoring alarm systems and dispatching reaction personnel
- Report activations to Management
- Monitor vehicle tracking
- Guard monitoring and reporting
- Activation and deactivation of security systems
- CCTV monitoring
Relationships and effective customer service
- In a professional manner, respond to any customer inquiries and complaints.
- As needed, escalate queries and requests to management.
- System testing should be performed on a regular basis, and any flaws should be reported immediately.
In charge of Relevant Administration
- Verify that all procedures are strictly followed.
- Keep and update all records of activations, responses, and customer feedback.
- Manage service requests and job request records.
Vehicle tracking monitoring and off-site monitoring
- Vehicle tracking and off-site CCTV
- In the event of an emergency, dispatch response vehicles/SAPS and Emergency Service are available.
- Reporting an activation or incident to management/SAPS
- Customer/management/SAPS/Emergency Service liaison regarding activation.
- Reliable logging of alarms, results, and actions
Environmental, Health, and Safety (EHS) Assistance to Businesses
- Support the company’s EHS efforts and ensure that all harmful activities and conditions are reported to management.
- Assure familiarity with and compliance with OHS policies and standards, and that all jobs are completed in the safest possible manner.
- When working tools or equipment, always wear prescribed personal protective equipment and follow safe work procedures.
- Engage in regular self-inspection sessions with managers.
Safety and Health
- Report all safety events to the appropriate persons
- follow up on any activities allocated through a safety meeting/committee/representative/management
- Comply with workplace safety policies and procedures
- Distribute safety information as needed
- Wear protective apparel at all times.
Requirements
- A valid Grade 12 Certificate
- A current CCTV training certification
- Computer proficiency
- Polygraph Test
- 3 years of CCTV experience
- Internet intelligence will be useful.
- Written and spoken English proficiency
Skills
- Understanding the organization’s goals and objectives
- Coping with changing conditions
- Supporting and cooperating with others
- Delivering objectives
- Handling with complexity
- Performing professionally
- Providing excellent customer service
- Sharing and cooperating