Job Position: Parking Administrator
Location: Pretoria
Closing Date: Not Specified
Reference No: LC0129
Job Description
The job aims to guarantee that the administration function is carried out by the parking department’s policies and procedures.
Duties
- Administration of Parking leases
- Ensure that all parking leases are completed, signed, and in proper order.
- Ensure that all parking lease cancellations and addendums are correctly filled and that all parking lease Terms and Conditions are properly signed.
- Ensure that all supporting documents (e.g., a copy of your ID, proof of residency, etc.) for the parking lease are in order.
- Examine the parking lease/notice to vacate papers for completeness and accuracy, as well as complete instructions for IT to capture the lease / terminate and vacate the lease.
- Ensure that all access control applications, tag issuance, and cancellations are completed on time and accurately to prevent illicit access and income loss.
- Complete CSV files for IT to upload as needed.
- Manage building and tenant access control.
- Ensure that all parking renters are registered with the centralized access control system to ensure that the system’s integrity is maintained at all times.
- Provide parking tenants with access tags.
- Respond to all access control system-related inquiries.
- Remove all access tags from areas where a parking tenant has vacated.
- Auditing parking lots to verify correctness and timely resolution of issues.
- Ensure all customer queries are attended to timeously.
- Improve customer satisfaction by responding to tenant calls as soon as possible.
- Handling tenant inquiries politely and professionally.
- Ensure that all client queries are resolved promptly (e.g., interdepartmental interaction, Freshdesk, etc.).
Requirements
- Matric qualification is essential.
- Administrative qualifications are preferable.
- Prior customer service experience is essential.
Skills And Competencies
- Requires basic verbal and written communication abilities.
- Basic computer literacy is essential.
- Requires basic administrative knowledge and skills.
PersonalAttributes
- Impulse control – resisting or delaying an impulse to act.
- Stress tolerance – the ability to cope with stressful situations.
- Interpersonal interactions – establishing mutually beneficial relationships.
- Empathy entails understanding and respecting how others feel.
- Assertiveness entails articulating feelings and beliefs while remaining non-offensive.
- Social confidence – be self-assured and comfortable among others in all types of social circumstances.
- Multitasking – coping with multiple things at once, love being assigned new duties before completing previous ones.
- Teamwork entails cooperating with others, maintaining a positive attitude, and encouraging others.
- Persistence – the ability to stick with projects, not give up, and despise leaving things incomplete.
- Rule adherence – firmly complying with rules and work standards.
- Detail-oriented – pay attention to details, aim for perfection, and be well-organized.
- Planning – appreciate creating specific plans as well as long-term strategies.
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