Job Position: Customer Care Agent
Location: JHB North
Closing Date: Not Specified
Job Ref : etv077
Job Type: Permanent
Job Description
As a Customer Care Agent, you would be responsible for responding to, resolving, and logging all viewer correspondence, monitoring transmission, locating essential information, and promoting the eMedia brand through great customer care.
Job Responsibilities
Interpersonal and collaborative relationships:
- Create, support, and sustain interpersonal and team relationships to ensure a stable working environment and team objectives are met.
Personal advancement:
- Finish your Individual Development Plan. Participate in learning and development courses. Participate in efforts for peer and team learning.
Budget Compliance:
- Follow all work rules, regulations, and procedures. Take precautions to reduce waste.
Correspondence:
- Answering incoming viewer calls with an average call quality of at least 90%.
- Ad hoc monitoring of OVHD channel transmission in order to detect and report transmission issues as they arise.
- Using our Customer Relationship Management Software to log all viewer information and attaining a logging quality of at least 90%.
- Achieving an 85% response quality on written platforms.
Maintaining Customer Relations:
- Responding to and resolving customer inquiries, complaints, comments, and suggestions.
- Assisting callers with Open View-related concerns.
- Promotion of the e and Open View brand identities, as well as channel loyalty through great service performance.
Requirements
- National Senior Certificate/Grade 12
- 1 years experience in Customer Service/ Sales
Skils and Competencies
- MS Office Suite
- Time management
- Self-leadership
- Managing relationships
- Assertiveness
- Problem solving skills
- Planning skills
- Organising skills
- Decision making skills
- Interpersonal skills
- Mentoring skills
- Persuasiveness
- Communication skills
- Coping under pressure
- Conflict handling skills
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