Job Position: Learnership
Location: Northern Suburbs (Cape Town)
Closing Date: Not Specified
Ref No: TFS-473
Job Description
Are you currently unemployed, have a Grade 12 diploma, and are between the ages of 18 and 30? Tenacity is looking for you!
Take advantage of this unique opportunity to study and work AT THE SAME TIME! We are offering a 15-month Learnership program in which successful applicants will receive classroom-based training as well as practical on-the-job training in our Collections team in order to gain a nationally recognized qualification in Contact Centre Operations (NQF level 4).
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Aside from qualification and appropriate job experience, the successful applicant will develop business, personal, and technical call center abilities that they may apply across the organization and throughout their career.
Candidates with Employment Equity and Disabilities will be given preference in accordance with Tenacity’s transformation goals.
Call Centre Learners will be required to:
- Attend the appropriate training interventions and pass the competency exams.
- Complete all of the prerequisites for the Call Centre Operations certificate.
- Submit a Portfolio of Evidence
- Serve our customers as active and productive members of the Collections team.
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Requirements
Key responsibilities of the role:
- Resolve and action Collections queries via phone to meet the business’s Collections objectives
- Rehabilitate accounts in an efficient and professional manner.
- Achieve great customer experience and satisfaction at all times.
- Action any ad hoc instruction given by team leaders from time to time.
Skills, Abilities, and Job-Related Knowledge
- Strong problem-solving and negotiation abilities
- Customer service orientation
- Accuracy and attention to detail
- Numeracy
- Literacy
- Highly driven and energetic
- Computer literate
- Ability to work independently as well as in a team.
- Self-monitoring, personal time/management, and self-discipline
- Learning agility and adaptability
- Take responsibility for tasks and targets
To apply for this opportunity you will need the following
- Must have a minimum of a Grade 12 diploma and be currently unemployed.
- A positive attitude is required, as is a commitment to spend 15 months on the learnership program with Tenacity.
- A good work ethic.
- Ability to work shifts/weekends.
- Should not be currently studying or intend to study for the duration of the program full/part-time
- Should not have participated in a learnership or skills program in the previous 12 months.
Click apply button below to apply for Tenacity Collection Learnership